Crucial Conversations®

What is a Crucial Conversation?

A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. These conversations–when handled poorly or ignored–cause teams and organizations to get less-than-desirable results.

What is Taught in the Training?

Learn how to create conditions where people speak with complete candor (no matter the topic) and with complete respect (no matter the person). Gain skills that enables spirited dialogue and reduces deference and defiance. Begin stepping up to tough issues and sharing opinions, feeling, and information safely and freely. Learn how to promote the best ideas, save time with fewer meetings, have less disagreement, and build more alignment with better decisions.

Tools for Talking When Stakes are High

Discover how Crucial Conversations Training will drive change for good throughout your organization, enabling you to:

• Resolve disagreements—accurately address concerns by talking respectfully, candidly and skillfully with someone in a safe way.
• Build acceptance rather than resistance—give and receive feedback in a way that enhances relationships and improves results.
• Speak persuasively, not abrasively—effectively talk about high-stakes, emotional and controversial topics.
• Foster teamwork—get the right people involved in a way that ensures better decision-making and guarantees commitment and

Who Needs Crucial Conversations Training ?

Does your organization suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Do you work with others who are hard to get along with, drag their feet, avoid tough issues, advocate their position excessively, respond poorly to pressure, easily become emotional, or run away when disagreements arise? Then you, your team, or your organization needs Crucial Conversations Training.

Training Calendar