Crucial Confrontations™

What Is a Crucial Confrontation?

Confrontations are about in-the-moment, face-to-face accountability. Crucial confrontations comprise the very foundations of accountability, and when they are handled poorly, they result in failed promises, missed expectations, lack of accountability, and bad behavior. Put Crucial Confrontations Training™ to work and make rapid and substantial improvements in individual, team, and organizational results.

What is Taught in the Training?

VitalSmarts training teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.

Tools for Ensuring Accountability and Execution

• Hold anyone accountable—no matter the person’s power, position, or temperament.
• Master performance discussions—get positive results and maintain good relations along the way. Stay focused on the real issues and avoid getting distracted.
• Motivate without using power—clearly and concisely explain specific, natural consequences and permanently resolve problems.
• Enable without taking over—creatively help others avoid excuses, stay on track, and resolve performance barriers. Learn to avoid roadblocks to performance.
• Move to action—agree on a plan, follow up and engage in good reporting practices, and manage new expectations.

Who Needs Crucial Confrontations Training™ ?

Does your organization suffer from weak accountability, uncertainty, inconsistency, lack of motivation, resentment, poor performance, or flawed execution? Do you experience breakdowns, workarounds, unrealistic expectations, competing priorities, recurring patterns of silence or violence, failing ground rules, constant change, or lack of focus?

Crucial Confrontations Training can make a difference.

Crucial Confrontations Training Options